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Frequently Asked Questions

What is Concord?

Concord is a secure online tool that streamlines the contracting process and makes it easier for you to review and sign the agreement. In addition, Concord provides the ability to download and complete supporting documents for credentialing and enrollment as well as, see the status of your contract (pending vs. signed).

How do I review my participating provider agreement?

After you complete the letter of interest (LOI), you’ll get an email from Concord with a link to your participating provider agreement. The subject line of the email will be “AllWays Health Partners – Professional Provider Agreement.” Within the email, select “Open Document” then select “Continue to Document.” Review the Participating Provider Agreement and make sure you are agreeable to all the terms and conditions.

How do I download and upload my documents?

To download documents, in the upper left-hand corner of the agreement there are several supporting documents required for contracting – click on the document, select save to your local hard drive and open to view and complete. To upload documents in Concord, simply click on the paperclip (attach files) in the upper left-hand corner of your screen.

Please note that you should upload your supporting documents before signing your contract. Once you sign your contract, you won’t be able to access the tool to upload forms.

How can I get help?

Concord has a convenient, built-in messaging tool so you can contact us whenever you have questions about the contracting process. Simply add a message in the discussion box on the right side of the screen.

What is the end-to-end contracting and credentialing process?

1. Complete the LOI

  • Fill out our online form to let us know you’re interested in joining. We’ll get in touch within two business days to kick off contracting and credentialing process
  • Review the participating provider agreement in Concord
    • Concord streamlines the process by allowing you to review and sign documents electronically.
    • As a first step, you’ll receive an email from Concord with a link to your participating provider agreement

2. Submit your documentation

These supporting documents will also be available in Concord along with your participating provider agreement. Once completed please upload the supporting documents to the agreement within Concord.

Please note that you should upload your supporting documents before signing your contract. Once you sign your contract, you won’t be able to access the tool to upload forms.

3.Sign the Participating Provider Agreement

  • To execute a signature, fill in the following information:
  • Full Name
  • Company
  • Title
  • Electronic signature typed or drawn

You can sign at the top or bottom of the agreement.

Once we receive your signature, our Vice President Network Management will sign the contract, and you’ll receive an email via Concord with the subject “Fully signed.” Open the email and click view document to print or download the executed Participating Provider Agreement for your records.

Visit our onboarding resource page to learn more about joining the AllWays Health Partners network.

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